Clear answers beforeyou buy or host.
Find quick answers about ASIC purchases, hosted mining, payment verification, order tracking, dashboard access, and withdrawals.
Buying ASIC machines
How do I buy an ASIC machine on Hashnora?+
Open the ASIC store, choose a published machine, review the machine details, add it to cart, and complete checkout with your contact, delivery, and payment information.
Can I compare machines before buying?+
Yes. Use the compare page to review published machines by hashrate, power, price, stock, estimated daily profit, and admin tags before opening the full product page.
Does Hashnora guarantee mining profit?+
No. Profit estimates are not guaranteed. Mining results can change due to network difficulty, market price, electricity cost, pool performance, downtime, and admin updates.
Hosted mining
What is hosted mining?+
Hosted mining means you buy the ASIC machine while Hashnora manages setup, hosting status, operational records, and dashboard visibility after payment verification.
Can I choose hosting during checkout?+
Yes. During checkout, select the buy-and-host option where available. After payment review, the admin team can activate the hosted machine in your dashboard.
Where do I track hosted machines?+
After your account is created and your hosted machine is activated, you can track hosted machines, profit records, deductions, balances, and withdrawal requests from the client dashboard.
Payments, orders, and withdrawals
How do I track my order?+
Use the Track Order page with your order details. You can also open a support ticket if your order status needs manual review.
What should I do after sending crypto payment?+
Submit the payment information requested during checkout, including the payment network and transaction hash if required. The admin team can then verify and update the order.
How do withdrawals work?+
Withdrawal requests are created from the dashboard when balances are available. Admin can review, approve, reject, or mark payouts as paid based on platform records.
Account and support
Do I need an account before checkout?+
Not always. For hosted mining, the checkout flow can allow account creation if you are not already logged in, so your hosted machine can be linked to your dashboard.
When should I create a support ticket?+
Create a ticket when you need help with an order, payment verification, hosted machine activation, dashboard access, withdrawal status, or machine-related questions.
What details should I include in a support ticket?+
Include your full name, email, order number if available, the issue category, and a clear description. For payment issues, include the network and transaction hash if available.
Still need help?
Open a support ticket and include your order number, payment reference, or dashboard email so the team can review faster.